Terms & Conditions

1. Please refer to certificate of the product. Please research on your local custom requirements before purchasing from Prenza Store. In the event of any custom delays or shipment returned due to the lack of certification, Prenza Store will not be held liable.
2. Shipment will be based on a first-paid-first-ship basis. To avoid any delays and hidden cost please research your local custom rules in advance.
3. Please provide a correct shipping address before you submit your order. The shipping address cannot be changed once the order has been dispatched.
4. To ensure the authenticity, high quality and full warranty coverage of products purchased from Prenza Store, please acknowledge that we do not have any authorised third-party distributor or reseller in the region or country.
5. We do not allow any individuals to sell our products through phone call, email or any method except for direct orders placed on the website and our showroom.
6. Prenza Store is not obligated to provide any compensation or indemnification for equipment purchased outside of its store.
7. The only binding agreement is the terms and conditions on our website. Preferential terms offered by unauthorized distributor and reseller will not be valid.